GardenFountains-Direct.com - Outdoor cast stone garden fountains

All of our finishes we offer are hand crafted making each piece unique.  Everything is photographed in a variety of light settings.  We cannot guarantee that the finish pictured will match your actual item.  Finishes are meant to change over time as they are exposed to the elements. Finishes are different from each manufacture. Only the finishes listed in the “Available Finishes (opens in new window)” or in the finishes drop down menu are available for that particular item.

Base Finish:

Base finishes are hand applied and hand-rubbed finishes. They are first painted with a base coat, and then a secondary color is hand-rubbed to bring out the tones and highlights throughout the piece. Base finishes are more uniform in color.

Stain Finish:

Stained finishes are hand applied and hand-rubbed finishes.  With stained finishes, no two pieces will ever be alike.  The stain reacts with the mineral deposits of the concrete so that exact colors, tones and highlights will vary from piece to piece. Like any fine sculpture, its patina will change over time and take on a life of its own.

Natural Finish:

Natural finishes are the raw concrete material that has not had any paint or stain applied to the piece in any way. Natural finishes will show the lighter and darker areas of the piece when wet or dry.  These finishes will appear much like a standard concrete driveway and change over time.

Discontinued finishes:

On some items, you may see - (Finish Discontinued) next to the “Shown In” color.  Unfortunately, these finishes have been discontinued and are no longer available for purchase.  We can give suggestions towards a similar finish.  We are working to update our images so only available finishes are show.

Many of our fountains are offered with a variety of pool sizes and styles.  Some of the pools are interchangeable, a fountain may be pictured with a one piece concrete pool, but is also available with a fiberglass pool with sectional concrete surrounds, and vice versa. Please contact us for more information. There are 3 pool styles:

Fiberglass Pool with Sectional Concrete Surrounds:
Fiberglass pools are a one piece pool made of fiberglass and resin compounds, making the pool light but extremely durable.  Once the pool is put in place, the surrounds are placed around the pool. There are typically 4 or 6 surrounds.  This pool style is easier to install and can be installed without heavy equipment.  This pool type is ideal for backyards, existing landscaping, or areas where space is limited.

One Piece Concrete Pools:
One piece concrete pools are a pool made entirely of concrete that is one piece.  These pool types are extremely heavy.  A forklift is required to unload some of these pools and will also be necessary to install your fountain at your location. Forklifts and other equipment can easily be rented at your local equipment rental store.

Modular Pools:
Modular pools are a pool made of many different sections.  These pool types are extremely heavy.  A forklift is required to unload these pools and will also be necessary to install your fountain at your location.  These pools also require additional ground preparation and complete assembly of the pool; sections need to be mortared together.  These are the least common type and are ideal for commercial applications.

** All of our pool fountains can be purchased without the pool; if you have an existing pool or plan to make your own.  Please contact us for more information.** 

All of the fountains sold by GardenFountains-Direct.com are hand made in the United States. The process starts out with fiber reinforced concrete being poured into a detailed rubber mold and allowed to dry. Once dry, the fountain is removed from the mold and scrutinized to ensure exceptional quality. After the concrete has properly cured one of the signature finishes is applied by hand, resulting in a truly unique finish on every fountain.

In preparation for winter months in freezing climates, it is important to properly care for your fountain.  Many of the fountain tiers will have drain plugs.  Remove these drain plugs and allow the tiers to drain (safely store your drain plugs).  If the tier does not have drain plugs, you will need a wet dry vac to remove the water. While the bowls are still damp, using clean water from a garden hose, gently spray the inside of the bowl as its damp/draining.  This will remove any debris and clean the bowls.  If there is any buildup, use a mild soap and sponge to clean any accumulation.  Never use any harsh cleaners/chemicals or stiff brushes as they will harm the finish.  If your pump is easily removable, it can be removed, if not, you may leave the pump in for the winter.

Concrete fountain bowls must be turned upside down on the pedestal (or a piece of wood) or laid on its side for the winter months. Smaller pieces can be stored inside, such as in a garage or shed. Doing this prevents freezing, cracking, or crumbling of the bowls. Make sure the piece cannot retain any water.

If you purchased a fountain cover, follow the above steps first.  You may need to remove the finial on some fountains.  Leaving the drain plugs out, follow the instructions that are included with your cover.  Once your cover is on, make sure to use the draw strings to secure it.  Periodically check your fountain cover over the winter months to make sure it is secure and no snow, water or ice is accumulating on the cover and make sure water cannot re enter the fountain.

Other Tips:

·    The bottom of the pedestal must be elevated off of the frost on a piece of wood or gravel for the winter months.

·    Do Not cover with plastic, use our specially designed fountain covers. 

·    Pumps are designed to run up to 10 hours per day; and should be stored inside for winter if possible.

Your new fountain is sure to be the showpiece of your home or garden.  Here are some tips to help you make sure your installation goes smoothly. 

Fountains are very heavy and it is important to have the proper foundation.  If you’re installing on a hard surface such as bricks or concrete, we recommend a treated piece of plywood under the base before installation (freezing climates only).  If your fountain will be in your garden, it is important to put a 4” – 8” thick base of gravel/stone down. We recommend you “dig out” the ground and replace the soil with gravel/stone.  We recommend the use of gravel/stone about the size of your thumb.  (This allows for drainage and leveling of the fountain.)  If you choose to use one of our Circular Ground Preparation Discs, use the same process, but only 4” depth is needed.

All of our fountains are self contained and do not need a water source.  Depending on factors such as wind, temperature, splashing and design, you will need to add water regularly.  You will need to have a 3 prong 110V GFCI outlet near the fountain.  Most of our fountains only have a 3 – 8 ft cord length once installed in the fountain.  If you do not have an outlet, you will need to consult with a licensed electrician. 

As always, if you have any questions feel free to contact us!

Every fountain purchased from GardenFountains-Direct.com will include a 3 prong, grounded - UL approved 110 volt pump. Cord lengths and pump capacities vary by model, care is taken when selecting a pump to operate each fountain. The pump included with every fountain is designed to operate that fountain at the optimal rate. We are available to answer any questions you may have regarding pump sizing. All fittings including but not limited to drain plugs, hosing, tee fittings, elbows, shims, and silicone are provided on a fountain by fountain basis when required.

At GardenFountains-Direct.com customer satisfaction is our number one priority! We want you to be satisfied with your purchase!

Returns

Please make certain the product you order is what you want, correct size, color, ect. Due to the nature of our products ALL SALES ARE FINAL.  Should there be an issue with the merchandise you receive being damaged, or a different item than what you ordered,we will contact the manufacturer and correct the situation as soon as possible.

Changes & Cancellations

Once your order is confirmed in our systems, you will have 48 hours to change or cancel your order. Changes to an item's finish color can be done within 48 hours of your order being confirmed at no charge. Changes such as adding accessories will incur the fee associated with that upgrade and/or change. Cancelled orders may incur a refund processing fee of 5%. After 48 hours your order is sent to production and can no longer be changed or canceled for any reason.

Payment

Payment must be made to complete your order. If an order is received without completing payment a GardenFountains-Direct.com representative will contact you to assist in completing your purchase.

Types of payment are PayPal, Visa, Mastercard, American Express and Discover.

Prices are subject to change without notice. In the event of a pricing error occurring prior to shipment, we will contact you to resolve the issue within 48 hours of your order.

GardenFountains-Direct.com reserves the right to cancel any order and refund the transaction, should any issues occur that we would deem a loss to the company.

Orders billed to Michigan residents will be subject to Michigan state 6% sales tax.

Processing

After payment is complete and your order is confirmed you will have 48 hours to make changes or cancel the order. After 48 hours, your order is sent to production and changes or cancellations can no longer be made. All fountains are made to order, this means the fountain you chose is cast, allowed to cure and finished. The average production time is 2 to 4 weeks depending on the time of year (spring and summer are much busier than fall and winter). After production your order will leave the factory via common carrier freight and arrive at your address within an average of 2-7 business days.

Free shipping?

GardenFountains-Direct.com offers Free shipping on all items anywhere in the Contiguous USA!* Your order will arrive on a common carrier semi-truck equipped with a lift gate (at no extra charge) and your crated fountain(s) will be delivered curbside.

Product packaging

You must be present to receive your shipment, a representative of the shipping company will contact you to arrange an appointment for delivery of your purchase. Your order will arrive on one or more pallets with curbside delivery. The freight carrier's responsibility is to deliver the pallet(s) at the base of your driveway, no other responsibilities should be assumed.** Products can be very heavy and need to be handled with extreme care. When unpacking or moving items, additional people may be necessary for handling, unpacking, or movement of items. Customer is responsible for inspecting crate for damage, unpacking shipment and disposing of packing materials. Drivers will remove your crated order from the truck, but will not help unpack or setup your fountain.

Damages

Contact must be made to GardenFountains-Direct.com within 48 hours if item is damaged or missing parts. Photographed proof of damaged product and packaging is necessary. In the unlikely event of a damaged crate, it must be noted on the Bill of Lading by the truck driver. If the crate is damaged drivers may allow you to unpack and inspect your order or note on the Bill of Lading "order subject to inspection".

*Exclusions on free shipping

At GardenFountains-Direct.com we do our best to provide FREE SHIPPING! However there are certain circumstances where we reserve the right to not honor our free shipping promotion.

Examples include - deliveries to islands, rural parts of the country, gated communities, streets or delivery sites that are inaccessible via semi-truck etc. This issue is almost always resolved with what is known as a fuel surcharge - A fuel surcharge is a small fee that can be added to your order that allows the shipping company to be reimbursed for excessive fuel costs incurred in hauling your order.

If you suspect that your order would require additional logistics such as the above examples, we urge you to contact us with your information and we can determine if there would be any additional fees for your shipment.

Ultimately GardenFountains-Direct.com reserves the right to cancel any order and refund the transaction, should any issues occur that we would deem a loss to the company.

**For 6-8 foot fountain pools

These pools/bowls cannot be handled by lift gate. You are responsible to provide a forklift with operator and extra personnel required to unload extremely large shipments. GardenFountains-Direct.com is not responsible for any associated costs with the unloading of these oversize pallets; including forklift rental or driver idle time. Forklifts and other equipment can easily be rented at your local equipment rental store.